Terms & Conditions
Thank you for considering Niseko Gourmet for your catering needs. Listed below are some catering policies you should be aware of before placing your order. If you have any questions, please do not hesitate to contact us by email or phone.
To ensure a successful event, please reserve your date as soon as possible. We require all catering events to be booked at least 72 hours (3 days) in advance (depending on availability) with our reservations at [email protected].
In order to accurately prepare for your event, we ask that you provide the guaranteed number of guests no later than 72 hours (by noon, three (3) business days) prior to your event.
In order to meet food-ordering deadlines, all menu choices must be completed seven (7) days prior to the event. If an event is booked within seven (7) days prior to the event menu choices need to be confirmed at the time of making a reservation.
Food quantities, service items and billings will be based on your guarantee number. We will make every effort to accommodate changes after this final count is set; however, we cannot guarantee availability of all items, and additional charges may apply. Please contact our reservations at [email protected] to discuss your options.
In the event a customer fails to provide us with a final guarantee, the initial count provided to the catering office will be considered to be the guarantee.
**A guarantee is the number of guests you are confirming will be attending your catering event. If you do not notify Niseko Gourmet with your guarantee 72 hours (3 days) prior to your event, the original number(s) will serve as your guarantee. The kitchen will be notified and order food accordingly. If the number of guests decreases after giving the final guarantee you will still be charged for the guaranteed number of guests.
Full payment required upon confirmation of a reservation.
Payment can be made by bank transfer or online credit card.
If your booking is via an agent or property management company an invoice will be sent to that agent or property management company and payment will be required as per the agreement between Niseko Gourmet and that agent or property management company.
Credit Card Guarantee
Completion of the credit card guarantee form is required as a guarantee for services rendered.
The balance of your event is due on or before the date of your event. Please read the ‘Payment Policy’ for payment process.
Final payment for event charges in addition to those estimated, including additional staffing hours or consumption of beverages must be paid within 24 hours of completion of the event or they will be assessed to the credit card used to guarantee the event.
Cancellations for catering and cooking class reservations will be accepted up to 7 days in advance free of charge. 100% of the total amount paid will be charged for cancellations made after 7 days.
Cancellations for deliveries will be accepted up to 3 days prior to the delivery date. 100% of the total amount will be charged if cancellations are made after 3 days.
All cancellations and/or changes must be communicated by email to [email protected].
For events including the services of a host and a chef, a minimum food/catering order of at least six adults or a six adult money amount is required.
For delivery services, a minimum food/catering order of at least a four person money amount is required.
For smaller groups, please consult our reservations at [email protected].
Unless otherwise specified, the normal setup for catering events with the service of a host and chef includes linen napkins, crockery, cutlery, utensils, and other basic supplies for food service.
To add to the overall appearance of your event, staff can make arrangements for flowers, balloons, specialty linens, candles, tables, chairs and other decorative items. Additional charges will apply and provided in a quote. For rentals (tables, chairs, linens, tents (etc...) through an outside rental company separate delivery charges and restrictions may apply. Please contact [email protected] for assistance with these items.
Delivery, early morning delivery and equipment pick-up charges may apply to your order. Ask our reservations at [email protected] about the additional charges specific to your order.
Service staff include hosts and chefs. The cost of each staff person is included in the price of five course Japanese dinner, seven course degustation, sushi and sukiyaki dinner for a specified time limit. At each event the chef and host are included in the price of your event for three and a half (3 1⁄2) hours at dinner service. The total hours are based on each staff person’s set-up time, serving time, and clean-up time. Additional charges will apply on an hourly basis, after the three and a half (3 1⁄2) hours dinner time limit.
When breakfast or dinner extends beyond the specified time limit, the following hourly rates apply.
- Chef and host team (1 chef and 1 host): 8,000JPY per hour
- Additional chef: 5,000JPY per hour
- Additional host: 3,000JPY per hour
Additional staffing costs will be charged to the credit card provided on the credit card guarantee form within twenty four (24) hours following breakfast or dinner service.
Each dinner is serviced with one (1) chef and one (1) host unless otherwise specified.
Additional service attendees must be requested at least 72 hours (3 days) prior to day of service and additional charges will apply. Any reductions made less than 48 hours before service are subject to a 20% service charge.
When you request additional staffing, over and above what is normally provided, the following hourly rates will apply. Please note that a three (3) hour minimum per staff member applies.
In order to accurately prepare for your event, we ask that you provide event start times no later than seven (7 days) prior to your event. Please discuss all event details with our reservations so we can recommend the best service options to accommodate your needs.
Availability of Products
We make every effort to maintain the availability of the products listed on the menu; however there may be instances when the distributor is unable to supply items without notice.
Special Dietary Needs at Catering Events
Niseko Gourmet is committed to meeting the needs of guests who have special dietary needs such as vegan, vegetarian diets, food allergies or intolerances.
Niseko Gourmet can reasonably guide you in booking events and making menu selections, which can accommodate their guests. In most instances, food allergies and intolerances can be managed.
Niseko Gourmet does not label allergens at catered functions. With advance notice, Niseko Gourmet can generally accommodate guests who must avoid the most common food allergens, as well as gluten.
Niseko Gourmet makes every effort to train staff appropriately; however, ingredients and nutritional content may vary. Manufacturers may change their product formulation or consistency of ingredients without our knowledge, and product availability may fluctuate.
While we make every effort to identify ingredients, we cannot assure against these contingencies. It is, therefore, ultimately the responsibility of the customer to judge whether or not to question ingredients or choose to eat selected foods.
If you have any questions regarding ingredients, please consult our reservations. All foods are prepared in an institutional cooking environment that could involve accidental contamination with the foods to which you may be allergic or intolerant. To that end, always carry your medication or Epipen.
EH COVID-19 Policy - Niseko Gourmet
Our professional, on-ground staff members are always masked on duty, are routinely tested and most have already been vaccinated so you can have a relaxing and stress-free dinner. We appreciate the trust you place in us and are committed to offering you a safe sanctuary for a truly memorable experience.
We do require you to guarantee a Covid free environment at the Chalet. In the circumstances that you or any member of your group have a fever and/ or other Covid-19 related symptoms, Niseko Gourmet must be notified, and shall have the right to cancel the reservation at its sole discretion.
In the event that you or Niseko Gourmet cancel a reservation due to fever or other Covid-19 related symptoms within 72 hours of your dinner date, we will offer you the following:
Change the dinner to delivery service. All courses will be precooked and delivered to your chalet. To protect you and our team the delivery boxes will be set outside of your entrance door.
Delivery will be based on the booking value paid. Any extra preparation cost made will be charged additionally. A change of in-house dinner to delivery service will be for the same date, at the same chalet under the same client/booking name. In the circumstances of a cancelation and the parties cannot come to an agreement to change an in-house dinner to a delivery service, Niseko Gourmet standard cancelation policy will apply and 100% of total payment will be forfeited.