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Terms and conditions

TERMS AND CONDITIONS

Thank you for considering Niseko Gourmet for your catering needs. Listed below are some catering policies you should be aware of before placing your order.  If you have any questions, please do not hesitate to contact us by email or phone.

BOOKING
To ensure a successful event, please reserve your date as soon as possible. We require all catering events to be booked at least thirty six (36) hours in advance (depending on availability) with our concierge team  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

GUARANTEE POLICY
In order to accurately prepare for your event, we ask that you provide the guaranteed number of guests no later than 72 hours (by noon, three (3) business days) prior to your event.

In order to meet food-ordering deadlines, all menu choices must be completed seven (7) days prior to the event.  If an event is booked within seven (7) days prior to the event menu choices need to be confirmed at the time of making a reservation.

Food quantities, service items and billings will be based on your guarantee number.  We will make every effort to accommodate changes after this final count is set; however, we cannot guarantee availability of all items, and additional charges may apply.  Please contact our concierge team  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  to discuss your options.

In the event a customer fails to provide us with a final guarantee, the initial count provided to the catering office will be considered to be the guarantee.

**A guarantee is the number of guests you are confirming will be attending your catering event.  If you do not notify Niseko Gourmet with your guarantee 72 hours (3 days) prior to your event, the original number(s) will serve as your guarantee. The kitchen will be notified and order food accordingly.  If the number of guests decreases after giving the final guarantee you will still be charged for the guaranteed number of guests.

PAYMENT POLICY
Payment may be made prior to or on the day of your event.

Payment can be made by bank transfer, cash, credit card or paypal.

Payments made in CASH must be made prior to the event in person at the Niseko Gourmet office, located next to Wild Bills in Hirafu.  The Niseko Gourmet office is open daily from 8am until 1900pm.

We accept Visa, MasterCard, American Express and Diners.  5% service charge applies for payment by credit card.

3.9% service charge applies for payment by paypal. 

If your booking is via an agent or property management company an invoice will be sent to that agent or property management company and payment will be required as per the agreement between Niseko Gourmet and that agent or property management company.

CREDIT CARD GUARANTEE
Completion of the credit card guarantee form is required as a guarantee for services rendered.
The balance of your event is due on or before the date of your event.  Please read the ‘payment policy’ for payment process.

Final payment for event charges in addition to those estimated, including additional staffing hours or consumption of beverages must be paid within 24 hours of completion of the event or they will be assessed to the credit card used to guarantee the event.

CANCELLATION POLICY
A catering order or cooking school reservation may be cancelled with no charges up to 72 hours (3 days) prior to the event.  Cancellations made inside 72 hours (3 days) will forfeit 100% of total payment.  

However, the customer will be responsible for any and all special ordered food items, menu selections, rental equipment /linen/flowers that cannot be absorbed into the normal operation. 
All cancellations and/or changes must be communicated by email to 
This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and/or  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


MENU CHANGES 
Please make any and all menu changes a minimum of 72 hours (3 days) prior to your event date. If you should find it necessary to make a menu change within 72 hours (3 days) you may be charged up to 100% of the menu item cancelled.

Specialty items must be cancelled a minimum of (5) five business days in advance.

All changes must be communicated by email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and/or  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

MINIMUM ORDERS
For events including the services of a host and a chef (breakfast, five course Japanese dinner, sushi and sukiyaki dinner, international course dinner), a minimum food/catering order of at least six adults or a six adult money amount is required.

For Japanese cooking workshops 3 people minimum are required for the workshop to operate.  

For delivery services, excluding grocery delivery, a minimum food/catering order of at least a four person money amount is required.

For smaller groups, please consult Tess at Niseko Gourmet  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


SET UP
Unless otherwise specified, the normal setup for catering events with the service of a host and chef includes linen napkins, crockery, cutlery, utensils, and other basic supplies for food service.

SPECIAL SERVICES
To add to the overall appearance of your event, staff can make arrangements for flowers, balloons, specialty linens, candles, tables, chairs and other decorative items.  Additional charges will apply and provided in a quote. For rentals (tables, chairs, linens, tents (etc...) through an outside rental company separate delivery charges and restrictions may apply.  Please contact 
This e-mail address is being protected from spambots. You need JavaScript enabled to view it  for assistance with these items.

 

DELIVERY
Delivery, early morning delivery and equipment pick-up charges may apply to your order. Ask the concierge team about the additional charges specific to your order.

SERVICE STAFF
Service staff include hosts and chefs. The cost of each staff person is included in the price of breakfast, five course Japanese dinner, sushi and sukiyaki dinner and international course dinner for a specified time limit.  At each event the chef and host are included in the price of your event for two and a half (2 ½) hours at breakfast service and three and a half (3 ½) hours at dinner service.  The total hours are based on each staff person’s set-up time, serving time, and clean-up time.  Additional charges will apply on an hourly basis, after the two and a half  (2 ½) hour breakfast time limit and three and a half (3 ½) hours dinner time limit.

When breakfast or dinner extends beyond the specified time limit, the following hourly rates apply.

Chef and host team (1 chef and 1 host): 4000JPY per hour
Additional chef: 2500JPY per hour
Additional host: 1500JPY per hour

Additional staffing costs will be charged to the credit card provided on the credit card guarantee form unless payment is made in person at the Niseko Gourmet office in Hirafu, located next to Wild Bills, within twenty four (24) hours following breakfast or dinner service.

Each breakfast or dinner is serviced with one (1) chef and one (1) host unless otherwise specified.  Additional service attendees must be requested at least 72 hours (3 days) prior to day of service and additional charges will apply.  Any reductions made less than 48 hours before service are subject to a 20% service charge.  

When you request additional staffing, over and above what is normally provided, the following hourly rates will apply. Please note that a three (3) hour minimum per staff member applies.

Chef: 2500JPY per hour
Host: 1500JPY per hour

EVENT TIMES
In order to accurately prepare for your event, we ask that you provide event start times no later than seven (7 days) prior to your event.

Please discuss all event details with our concierge team so we can recommend the best service options to accommodate your needs.

AVAILABILITY OF PRODUCTS
We make every effort to maintain the availability of products listed on the menu; however there may be instances when the distributor is unable to supply items without notice.

SPECIAL DIETARY NEEDS AT CATERING EVENTS
Niseko Gourmet is committed to meeting the needs of guests who have special dietary needs such as vegan, vegetarian diets, food allergies or intolerances.

Niseko Gourmet can reasonably guide you in booking events and making menu selections, which can accommodate their guests. In most instances, food allergies and intolerances can be managed.

Niseko Gourmet does not label allergens at catered functions.

With advance notice, Niseko Gourmet can generally accommodate guests who must avoid the most common food allergens, as well as gluten.

DISCLAIMER
Niseko Gourmet makes every effort to train staff appropriately; however, ingredients and nutritional content may vary. Manufacturers may change their product formulation or consistency of ingredients without our knowledge, and product availability may fluctuate.

While we make every effort to identify ingredients, we cannot assure against these contingencies. It is, therefore, ultimately the responsibility of the customer to judge whether or not to question ingredients or choose to eat selected foods.

If you have any questions regarding ingredients, please consult our concierge team. All foods are prepared in an institutional cooking environment that could involve accidental contamination with the foods to which you may be allergic or intolerant. To that end, always carry your medication or Epipen.